At AlfaTech Creations, we take pride in delivering high-quality digital services designed to meet the unique needs of our clients. Our commitment is to ensure that every project is completed with the utmost professionalism and attention to detail. However, we understand that circumstances may arise where cancellations or refunds are necessary. This Refund and Cancellation Policy outlines the terms under which a refund may be granted and the procedures for cancellations.
For any inquiries, please contact us at:
- Phone: +1 719 402 7951
- Email: contact@alfatechcreations.com
Cancellation Policy
AlfaTech Creations reserves the right to cancel any project at its sole discretion, without providing a specific reason. In such cases, the client will receive a refund based on the amount of work completed, as detailed below.
Clients may also request a project cancellation if they wish to discontinue services. However, cancellation requests will be subject to the following conditions:
- Pre-Work Cancellations: If a client cancels the project before any work has begun, they will be entitled to a full refund, minus any administrative or transaction fees incurred.
- Post-Concept Cancellations: Once AlfaTech Creations has shared an initial concept or design with the client, the refund amount will be prorated based on the stage of completion. Clients are not eligible for a full refund once work has commenced.
- No Refund for Late Cancellations: If a cancellation request is made after significant progress on the project, no refund will be provided. AlfaTech Creations will determine the refund amount based on project completion.
Refund Policy
A. Refunds Due to Delayed Project Start
Our refund policy is structured to be fair to both the client and AlfaTech Creations. By agreeing to our terms, clients accept that refunds will only be considered under the following circumstances:
If a project has not commenced within 10 days of purchase and no work has been initiated, clients are eligible for a 100% refund. However, AlfaTech Creations reserves the right to amend this policy at any time and for any reason.
B. Partial Refunds for Mid-Project Cancellations
If a client decides to cancel the project after receiving the initial concept or design draft, a prorated refund will be issued. This refund will deduct:
- Processing fees
- Costs incurred for work completed up to that stage
No refunds will be issued once the project reaches the final stages of development or if a project has been completed and delivered
AlfaTech Creations does not sell, trade, or otherwise transfer your personal information to third parties or affiliates for any purpose. Your data will be kept confidential and used exclusively for the purposes defined in this policy.
C. Non-Refundable Scenarios
Refunds will not be provided under any of the following circumstances:
- Disagreement Among Business Partners: If clients are in disagreement with their business partners about project details or other matters, this does not qualify for a refund.
- Change of Mind: If clients change their mind after the project has started or decide they no longer want the service, no refund will be granted.
- Use of Another Service Provider: If a client decides to hire another agency for the same project, AlfaTech Creations will not issue a refund for the work already completed.
D. Ownership Rights upon Refund
If a client receives a refund, they forfeit all rights to any concepts, designs, or materials provided by AlfaTech Creations up to that point. Any unauthorized use of these materials after a refund has been issued is prohibited and will result in legal action. Clients must delete or destroy any copies of designs, concepts, or drafts in their possession. AlfaTech Creations may file for copyright protection on these materials to ensure legal compliance.
E. Duplicate Payments
In cases of duplicate payments due to a transaction error, AlfaTech Creations will refund the additional payment in full immediately upon verification.
3. Procedure for Refund and Cancellation Requests
To request a cancellation or refund, clients are required to take the following steps:
- Contact AlfaTech Creations: Clients must contact us by calling our main line at +1 719 402 7951 or by sending an email to contact@alfatechcreations.com. We recommend stating the reason for the request and any relevant information regarding the project.
- Review Process: Once the request is received, AlfaTech Creations will conduct an internal review to assess the progress of the project and eligibility for a refund. This assessment may take up to two weeks to complete.
- Decision Notification: AlfaTech Creations will notify the client of the refund decision via email or phone, outlining the refund amount (if applicable) and any deductions based on work completed.
- Refund Processing: Approved refunds will be processed within 14 business days from the date of notification. Refunds will be issued to the original payment method used by the client.
4. Non-Transferable Ownership of Designs upon Refund
If a refund is issued, clients lose any and all ownership rights to the designs, concepts, and materials provided by AlfaTech Creations. AlfaTech Creations retains full rights to these designs and may file for copyright protection to ensure they remain the intellectual property of the company. Unauthorized usage of these materials will lead to legal consequences.
Upon receiving a refund, clients are prohibited from using or replicating any part of the work provided by AlfaTech Creations. If the client uses the refunded work in any form, AlfaTech Creations reserves the right to take legal action to enforce copyright laws.
5. Amendment to the Refund and Cancellation Policy
AlfaTech Creations reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Clients are encouraged to review this policy periodically. By engaging AlfaTech Creations’ services, clients agree to comply with the terms and conditions outlined in this policy.
Contact Information
For any questions or concerns regarding this policy, please reach out to us. We are here to help and to ensure a transparent, fair process in all our business dealings.
- Phone: +1 719 402 7951
- Email: contact@alfatechcreations.com
Thank you for choosing AlfaTech Creations for your digital service needs. We value your trust and are dedicated to delivering results that meet your expectations.